After Hours & Emergency Calls
Please limit all after hours calls to urgent calls only.
- For a life threatening emergency, please call 911, or go to the nearest emergency room.
- Non-urgent calls, request for prescription refills, and most other calls should be made during regular office hours.
- Please follow the prompts/instructions when you call after hours for urgent medical advice. To ensure the nurse or doctor can reach you, keep the phone line open and turn off any caller ID services. If your call is not returned within 30 minutes, please call back, in case we couldn’t understand the phone number you gave us or there was another problem with the phone system.
- Please keep in mind that most insurance companies will not pay claims for “unnecessary” emergency room visits (like sore throat, earache, diarrhea, minor injuries, etc.). Please wait until you contact our office for advice before going to the hospital for non-emergency treatment.
- Our physicians do not recommend walk in clinics and most urgent care facilities. These facilities do not have important medical information regarding your child and most providers do not have adequate pediatric training. We are always happy to help you decide if an after-hours visit is needed. Cincinnati Children’s Hospital Medical Center has urgent care at the main (Burnet) campus and in Anderson Township. For directions and hours of Children’s Hospital Urgent Cares, click here.
Please note, there is an “after hours” fee when patients are treated after our posted hours.